Refund and cancellation policy

Last updated: 26 October 2026 — proposed terms, pending business confirmation

NextGen Bridge Software Consulting Co., Ltd. sells programming consulting through scoped engagements and advisory sessions. This policy explains refunds and cancellations for paid work once fees are agreed in writing.

Eligibility

Refunds apply to consulting fees you paid us directly for a defined scope. Third-party expenses (travel booked by you, software you purchase elsewhere) are not refundable by us.

Cancellation by you

If you cancel at least fourteen (14) calendar days before a scheduled engagement start date, we refund any prepaid fee minus non-recoverable costs we documented at booking. Cancellations within fourteen days may forfeit the deposit stated in your statement of work.

Cancellation by us

If we cancel, we refund prepaid amounts for undelivered sessions or deliverables.

Work already performed

Fees for workshops, reviews, or documents already delivered are non-refundable. Partial refunds may apply only if we agree delivery was materially incomplete.

Advisory blocks

Unused prepaid advisory hours expire twelve (12) months after purchase unless your agreement states otherwise. Rescheduling requires twenty-four (24) hours’ notice.

Processing

Approved refunds are processed within fourteen (14) business days to the original payment method when possible.

How to request

Email info@nextgen-bridge.digital or call +66-38-000-2314 with your agreement reference and dates.

Tax ID (TIN): 0105823365938